Shipping policy
Shipping & Returns Policy
At MTN Shop UK, we are committed to providing reliable and efficient delivery services across the United Kingdom.
Free UK Delivery
We offer FREE standard delivery on selected orders over £100 (excluding certain oversized, heavy, specialist, or freight items where separate shipping charges may apply).
Shipping charges are calculated at checkout based on the products ordered, delivery location, weight, dimensions, and service requirements.
Product Availability
We work with a network of trusted suppliers and warehouse locations across the UK.
Whilst many products are available for immediate dispatch, some items may require additional processing time depending on stock availability at the relevant warehouse.
Delivery estimates shown on our website are indicative only and may vary depending on product availability at the time of ordering.
Should there be a significant delay affecting your order, our team will contact you as soon as possible with an update.
Delivery Times
Delivery times displayed on product pages are estimates only and may vary depending on:
- Product availability
- Warehouse location
- Carrier capacity
- Seasonal demand
- Delivery destination
For products in stock, delivery is typically completed within 1–5 working days within mainland UK.
Some products may be dispatched from different warehouse locations and could require additional transit time.
Where an order contains multiple items, deliveries may arrive separately depending on stock location and availability.
Oversized and Specialist Products
Certain products, due to their size, weight, length, or special handling requirements, may be subject to additional delivery charges and extended delivery times.
Any applicable charges will be displayed at checkout wherever possible. If additional arrangements are required, a member of our team will contact you before processing the order.
Delivery Areas
We currently deliver throughout the United Kingdom, including:
- England
- Scotland
- Wales
- Northern Ireland
Additional delivery charges and longer transit times may apply to remote areas, islands, Highlands, and offshore locations.
If you are unsure whether delivery is available to your location, please contact us before placing your order.
Delivery Delays
Whilst we make every effort to meet estimated delivery dates, delays may occasionally occur due to circumstances outside our control, including:
- Supplier delays
- Changes in stock availability
- Carrier disruptions
- Adverse weather conditions
- Peak seasonal demand
In the event of a delay, we will keep you informed and work to ensure your order is delivered as quickly as possible.
Order Tracking
Where tracking information is available, it will be provided once your order has been dispatched.
Please note that tracking availability may vary depending on the shipping service used and the warehouse from which the goods are shipped.
Returns & Cancellations
Consumer Orders
If you are purchasing as a consumer, you have the right to cancel your order within 14 days of receiving the goods in accordance with UK consumer protection legislation.
To exercise this right, please contact us within the 14-day period. Returned goods must be unused, in their original condition, and returned with all original packaging.
Unless the goods are faulty, damaged, or supplied incorrectly, return shipping costs are the responsibility of the customer.
Faulty, Damaged or Incorrect Goods
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery and provide photographs where possible.
We will work with you to arrange a replacement, repair, or refund where appropriate.
Special Order Items
Certain products may be sourced specifically to fulfil a customer order and are therefore considered special-order or non-stock items.
Orders for such items may not be cancelled once processing has begun and may not be eligible for return unless the goods are faulty or supplied incorrectly.
Where our suppliers apply cancellation charges, restocking fees, return restrictions, or other supplier-imposed costs, these charges may be deducted from any applicable refund.
If you are unsure whether a product falls into this category, please contact us before placing your order.
Business Orders
The statutory 14-day cancellation period does not apply to business-to-business purchases.
Returns and cancellations for business orders are subject to supplier approval and may be subject to cancellation charges, restocking fees, return shipping costs, or other supplier-imposed conditions.
Return Approval
All returns must be authorised by MTN Shop UK before goods are returned.
We reserve the right to refuse returns that:
- Have not been approved in advance.
- Are returned outside the applicable return period.
- Are not in a resalable condition.
- Are missing original packaging, manuals, accessories, or documentation.
- Are special-order, non-stock, or supplier-restricted items.
- Do not comply with the conditions outlined in this policy.
Unauthorised returns may be refused and returned to the sender at the customer's expense.
Refunds
Once returned goods have been received and inspected, any approved refund will be processed to the original payment method.
Refunds may be reduced to reflect any applicable supplier charges, cancellation fees, restocking fees, return shipping costs, or any reduction in the value of the goods resulting from handling beyond what is necessary to inspect them.
Please allow up to 14 days for refunds to be processed following receipt and inspection of the returned goods.
Policy Updates
MTN Shop UK reserves the right to amend, update, or modify this Shipping & Returns Policy at any time without prior notice.
Any changes will be published on this page and will take effect immediately upon publication.
Contact Us
If you have any questions regarding shipping, delivery times, product availability, or returns, please contact our team:
Email: info@shopmtn.co.uk
We are always happy to assist with any enquiries regarding your order.