FAQ

Because we’re not just a sales team — we’re hands-on professionals who use these products ourselves on real job sites.

We carefully research and test everything we offer to ensure it meets the highest standards and outperforms the competition.

We do our best to start out with the best and fairest price possible.

For the most up-to-date information regarding giveaways or promotions, please subscribe to our e-mail list or follow us on Instagram and LinkedIn.

For questions regarding bulk orders, please call or e-mail your request to info@shopmtn.co.uk.

We’re always adding new products to provide the best gear. If you don’t see what you’re looking for, email us at info@shopmtn.co.uk, and we’ll help you find it.

We currently accept payment via Visa, Mastercard, American Express, Paypal, and Apple Pay.

Please reach out to our customer service team at info@shopmtn.co.uk — while we can’t take responsibility for errors made during checkout, we’re always happy to review your order and see how we can help.

For standard shipping, you should receive your order within 3-5 business days. However, due to unexpected reasons, some carriers might experience delays.

As a result, we are projecting standard shipment times of 7-10 days. Please chat with our team below for a shipping estimate on your order.

Our products are shipped directly from our manufacturers. Generally, they are based in the United Kingdom, Germany and other European countries.

Our dedicated team stands ready to ensure your order is timely, accurate, and of the best possible quality.

Tracking information is usually available within 3-5 business days after the order has been placed and will automatically be forwarded to the e-mail address used to place the order.

In some cases, components of an order may be split into multiple shipments, in which case you will receive separate tracking information for each shipment.

If you have not received your tracking information or would like more details regarding your order, feel free to shoot us an email, via info@shopmtn.co.uk.

Shipping costs are calculated based on each order. To see your shipping options and prices, click the shopping cart icon at the top right and enter your shipping details for an automatic estimate.

Some items qualify for free shipping—check the product pages for current promotions or contact us via email to info@shopmtn.co.uk.

Our team wants you to be satisfied no matter what may arise. If you are unhappy with an order, please let us know and we’ll do what we can to make it right. (NOTE: Because safety is always our number one priority, fall protection and safety items may not be returned.)

If you need assistance, please contact our customer service team at info@shopmtn.co.uk or call us at +353 1 691 7930 — we’ll do our best to accommodate your needs.

With each brand using different measurements, we know it can be a struggle to find the right size online, so we strive to include as much information about sizing as we can for wearable items.

If you can’t find the information you need in the product description, check out a few resources below and, if these don't help, give us a call and we will do everything we can to help you get the proper gear in the correct size.

• Dirty Rigger Gloves
• Footwear Sizing Guide
• Blaklader Workwear

Yes, you can. Please reach out to our customer service team at info@shopmtn.co.uk for assistance. We‘ll provide you with the return address and all other information needed. Unfortunately, delivery charges are not refundable. Please also allow 7-14 days for the replacement to be processed.